Black Oversized Hoodie with Kangaroo Pocket

At Havenlynestco, we aim to process and deliver orders as efficiently as possible.

1. Shipping Area

We currently ship within the United States.

2. Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, DHL, or other trusted delivery partners depending on the delivery destination, parcel size, product type, and carrier availability.

The carrier name and tracking details will be provided in the shipping confirmation email after dispatch where tracking is available.

3. Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays are usually processed on the next business day.

Processing may take longer during peak seasons, sales events, holidays, inventory review, or if additional order verification is required.

4. Delivery Time

Estimated standard delivery time is typically 5–6 business days after dispatch, depending on the delivery address and courier service.

Delivery times are estimates only and are not guaranteed.

5. Shipping Costs

We offer free shipping all over the United States.

6. Tracking

Where tracking is available, we will send tracking details after dispatch.

Please allow a short time for the tracking status to update after the package is received by the carrier.

7. Delays

Delays may occur due to factors outside our control, including:

Carrier disruptions
Severe weather
Public holidays
Peak shipping periods
Incorrect or incomplete shipping information
Remote delivery locations
Security or payment review

If there is a significant delay with your order, contact us and we will do our best to assist.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Havenlynestco is not responsible for delays, failed deliveries, lost packages, or extra costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

9. Failed Delivery or Uncollected Parcels

If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery.

Additional shipping charges may apply.

10. Damaged or Missing Deliveries

If your order arrives damaged, or if you believe it is missing, please contact us promptly at support@havenlynestco.com with your order number and clear photos where available so we can investigate and assist.

11. Contact Information

Company: Havenlynestco
Email: support@havenlynestco.com
Phone: +1 859-210-9729
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 112 E Oak St APT 2, Louisville, KY 40203, United States

1. Return Window

Return requests must be submitted within 30 days of delivery, unless a longer period is required by applicable law or is expressly stated on the website.

2. Eligibility for Returns

To be eligible for a return, the item must:

Be unused and in its original condition
Include original packaging, tags, labels, accessories, and manuals where applicable
Be free from stains, odors, damage, alteration, or signs of wear
Be accompanied by proof of purchase, such as an order number, receipt, or confirmation email

3. Non-Returnable Items

Returns or refunds may be refused for items that are not eligible, including where applicable:

Used, worn, washed, damaged, or altered items not caused by us
Items returned after the applicable return window
Items missing original tags, packaging, or accessories
Personalized or custom-made items
Gift cards
Perishable goods
Final sale items clearly marked as non-returnable
Sealed goods not suitable for return for health or hygiene reasons once unsealed
Any other items clearly marked as non-returnable where permitted by law

This section does not limit any mandatory rights you may have under applicable consumer law.

4. How to Request a Return

To request a return, email support@havenlynestco.com with:

Your order number
Your full name
The item you want to return
The reason for the return
Photos if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions. Please do not send any item back without authorization.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for your protection.

We do not charge a restocking fee for approved returns.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, size, color, or variation, you may return the eligible item under this policy and place a new order.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@havenlynestco.com with your order number and clear photos where available.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, return instructions, or another remedy required by law.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund is approved.

Approved refunds are typically processed within 5–10 business days after approval.

Refunds are issued to the original payment method. Your bank, card issuer, or payment provider may take additional time to post the refund.

9. Original Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error, a defective item, an incorrect item, or applicable law requires otherwise.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been processed or shipped, the return process will apply after delivery.

11. Return Address

Please contact us before returning any item. If your return is authorized, the correct return address and instructions will be provided at that time.

Business address:

Havenlynestco
PO Box 39
Flora Vista, NM 87415
United States

12. Contact Information

Company: Havenlynestco
Email: support@havenlynestco.com
Phone: +1 859-210-9729
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 112 E Oak St APT 2, Louisville, KY 40203, United States