Privacy Policy

1. Introduction

Havenlynestco (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, contact us, create an account, or interact with our Shopify store.

2. Information We Collect

We may collect the following categories of personal information:

Name
Email address
Phone number
Billing address
Shipping address
Order and transaction details
Customer service messages and communications
Return and refund request information
Device and browser information
IP address and approximate location information
Website usage data
Cookie and similar tracking data
Payment-related information processed by secure payment providers

3. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Provide customer support and respond to inquiries
Send order confirmations, delivery updates, and service-related messages
Process returns, refunds, cancellations, and order issues
Improve our website, products, services, and customer experience
Prevent fraud, abuse, and unauthorized activity
Comply with legal, regulatory, tax, and accounting obligations
Send marketing communications where permitted by law or where you have consented

4. Shopify and Service Providers

Our store is hosted on Shopify. Shopify helps us operate our online store, process checkout, manage orders, and provide ecommerce services.

We may also share necessary information with trusted service providers, including:

Payment processors
Shipping and delivery providers
Website hosting and ecommerce service providers
Email and customer communication providers
Analytics providers
Fraud-prevention providers
Legal, tax, accounting, or regulatory authorities where required by law

5. Sharing Your Information

We do not sell your personal information.

We may share personal information only as needed to operate our business, fulfill orders, provide support, comply with legal obligations, prevent fraud, or protect our rights.

6. Payment Information

Payments are processed by secure third-party payment providers. Havenlynestco does not store full credit card numbers or full payment card details.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep the website and checkout functioning properly
Remember preferences
Measure traffic and site performance
Improve website functionality
Support security and fraud prevention
Support analytics and marketing where permitted

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted, we may send marketing emails or promotional messages about products, offers, or store updates.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at support@havenlynestco.com.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, legal compliance, tax records, accounting, dispute resolution, and enforcement of our agreements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

To exercise privacy rights, contact us at support@havenlynestco.com.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children where parental or guardian consent is required under applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and remove it where required.

13. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, policies, or content of those third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

15. Contact Information

Company: Havenlynestco
Email: support@havenlynestco.com
Phone: +1 859-210-9729
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 112 E Oak St APT 2, Louisville, KY 40203, United States