Terms & Conditions

1. Acceptance of Terms

By accessing or using our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions and our related policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy.

If you do not agree with these Terms, please do not use our website.

2. Business Information

Company: Havenlynestco
Email: support@havenlynestco.com
Phone: +1 859-210-9729
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 112 E Oak St APT 2, Louisville, KY 40203, United States

3. Use of the Website

You agree not to:

Use the website for unlawful purposes
Submit false, misleading, or fraudulent information
Interfere with the website’s operation or security
Abuse returns, refunds, chargebacks, discount codes, or promotions
Copy, scrape, reproduce, or misuse website content without authorization
Attempt to access systems, customer accounts, or information without permission

We reserve the right to refuse service, limit access, cancel orders, or take appropriate action where misuse is suspected.

4. Product Information and Availability

We make reasonable efforts to ensure product descriptions, pricing, images, colors, sizes, availability, and other details are accurate. However, errors may occasionally occur.

We reserve the right to correct errors, update information, limit quantities, or cancel affected orders where necessary.

Product images are for illustrative purposes and may vary slightly due to screen settings, lighting, photography, manufacturing updates, packaging changes, or product batches.

5. Pricing

All prices displayed on the website are shown in the currency indicated on the site or at checkout.

Taxes, shipping fees, discounts, and any other applicable charges will be displayed before you complete your purchase.

6. Orders and Payments

All orders are subject to acceptance, payment verification, product availability, fraud review, and accurate customer information.

We may refuse, hold, or cancel an order for reasons including:

Suspected fraud
Payment issues
Product unavailability
Pricing or technical errors
Incomplete or inaccurate customer information
Unusual or suspicious order activity

If payment has already been captured for a canceled order, we will issue a refund to the original payment method.

7. Shipping and Delivery

Shipping options, delivery estimates, and charges are shown at checkout or explained in our Shipping Policy.

Delivery times are estimates only and may be affected by factors outside our control, including carrier delays, weather, public holidays, address issues, or peak shipping periods.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate billing and shipping information
Reviewing product details before ordering
Checking order confirmation details
Contacting us promptly about order issues
Following any product care, use, or safety instructions where applicable

10. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, product listings, page layouts, and design elements, is owned by or licensed to Havenlynestco and may not be copied, reproduced, distributed, modified, or used without prior written permission.

11. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, or services. We are not responsible for the content, terms, policies, or practices of those third parties.

12. Disclaimer

This website and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We do not guarantee uninterrupted access, error-free functionality, or that the website will always be secure or free of harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, Havenlynestco shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website, products, delivery services, payment providers, or third-party services.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Governing Law

These Terms are governed by the laws applicable in the State of New Mexico and the United States, without limiting any mandatory consumer protection rights that may apply.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the website after changes are posted means you accept the updated Terms.

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