FAQs

1. How can I contact Havenlynestco?

You can contact us using the details below:

Email: support@havenlynestco.com
Phone: +1 859-210-9729
Address: 112 E Oak St APT 2, Louisville, KY 40203, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)

2. What payment methods do you accept?

We accept secure payment methods shown at checkout. Available payment options may include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported payment methods.

3. When will I be charged?

Payment is due when you place your order. Depending on your payment provider, payment may be charged immediately or authorized and captured shortly after order confirmation.

4. Where do you ship?

We currently ship within the United States.

Shipping availability may vary for Alaska, Hawaii, U.S. territories, APO/FPO addresses, PO boxes, or remote locations. Available options will be shown at checkout.

5. How much does shipping cost?

Shipping costs, if any, are calculated and shown at checkout before payment.

Any available free shipping offer, promotional rate, or paid shipping option will be displayed before you complete your order.

6. How long does processing and delivery take?

Orders are typically processed within 1–3 business days after successful payment confirmation.

Estimated standard delivery time is typically 5–10 business days after dispatch, depending on the delivery address and carrier service.

7. Will I receive tracking information?

Yes. When tracking is available, we will send tracking details by email after your order has shipped.

Please allow some time after dispatch for tracking updates to appear.

8. What if I entered the wrong shipping address?

Please contact us as soon as possible at support@havenlynestco.com.

We will try to help, but we cannot guarantee changes once an order has been processed or shipped.

9. What is your return policy?

Return requests must be submitted within 30 days of delivery.

Items must be unused, in original condition, and include original packaging, tags, labels, and accessories where applicable.

10. Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

11. Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

12. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after approval.

Your bank, card issuer, or payment provider may take additional time to post the refund.

13. What should I do if I receive a damaged, defective, or wrong item?

Please contact support@havenlynestco.com as soon as possible with your order number and clear photos of the item and packaging where available.

14. Do you offer exchanges?

We do not currently offer direct exchanges.

If eligible, you may return the original item and place a new order for the item, size, color, or variation you prefer.

15. Do you store full payment card details?

No. Payments are handled through secure payment providers. Havenlynestco does not store full payment card details on our website.