Shipping Policy

At Havenlynestco, we aim to process and deliver orders as efficiently as possible.

1. Shipping Area

We currently ship within the United States.

2. Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, DHL, or other trusted delivery partners depending on the delivery destination, parcel size, product type, and carrier availability.

The carrier name and tracking details will be provided in the shipping confirmation email after dispatch where tracking is available.

3. Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays are usually processed on the next business day.

Processing may take longer during peak seasons, sales events, holidays, inventory review, or if additional order verification is required.

4. Delivery Time

Estimated standard delivery time is typically 5–6 business days after dispatch, depending on the delivery address and courier service.

Delivery times are estimates only and are not guaranteed.

5. Shipping Costs

We offer free shipping all over the United States.

6. Tracking

Where tracking is available, we will send tracking details after dispatch.

Please allow a short time for the tracking status to update after the package is received by the carrier.

7. Delays

Delays may occur due to factors outside our control, including:

Carrier disruptions
Severe weather
Public holidays
Peak shipping periods
Incorrect or incomplete shipping information
Remote delivery locations
Security or payment review

If there is a significant delay with your order, contact us and we will do our best to assist.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Havenlynestco is not responsible for delays, failed deliveries, lost packages, or extra costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

9. Failed Delivery or Uncollected Parcels

If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery.

Additional shipping charges may apply.

10. Damaged or Missing Deliveries

If your order arrives damaged, or if you believe it is missing, please contact us promptly at support@havenlynestco.com with your order number and clear photos where available so we can investigate and assist.

11. Contact Information

Company: Havenlynestco
Email: support@havenlynestco.com
Phone: +1 859-210-9729
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)
Address: 112 E Oak St APT 2, Louisville, KY 40203, United States